SHIPPING & RETURNS
Shipping & Handling
PIERRE CARDIN delivers to Australia and New Zealand Only. Our jewellers take care to inspect and ensure all orders are in perfect condition. All watches are then packed in a signature PIERRE CARDIN box and/or pouch before being delivered to you. If for an unforeseen circumstance your watch arrives in a damaged or less than perfect condition, you must notify us within 48 hours.
Your order will be dispatched within 2 business days from the date of the order. We ship to Australia and New Zealand only – Via AusPost and DHL Express.
Shipping within Australia:
- Express (free on full priced items) – 1-2 days
Shipping to New Zealand:
- DHL Express ($25) – up to 4 business days
Important details about your delivery
Our deliveries will require a signature on receipt, so please ensure you give us a suitable address where someone is available to sign for the delivery when it arrives. We are unable to redirect goods once your order has been sent.
As you can understand, we are unable to take responsibility for any unforeseen circumstances (reasons beyond our control), which may cause your delivery to be late.
Can my order be tracked during delivery?
All orders have an Australia Post or DHL tracking number. Contacting these couriers and quoting your tracking number will enable you to monitor the delivery progress of your parcel.
Can I cancel an order?
We do our best to ship orders as soon as possible. This means we are only able to accept cancellations if we have written notice of your intention to cancel before the items have been sent. If you have changed your mind about your purchase, please follow our returns procedure to request a refund for the sale amount (we do not offer exchanges or refunds on promotional and sale items).
What happens if my items are out of stock?
If for any reason at all we’re unable to fill your order, we will:
- Let you know by email as soon as possible
- Let you know when your item will be available or do our best to offer you an alternative
- Reverse your payment, if the transaction has been processed
Need to know about Sales Taxes & Handling Charges?
For all merchandise purchased through pierrecardinwatches.com.au, a mandatory 10% Goods and Services Tax (GST) is payable by Australian law for goods sent to an Australian delivery address. For all Australian residents or Australian shipping addresses, this 10% GST will be included in your order total and processed at the time of sale.
For New Zealand customers this 10% tax will not be charged by pierrecardin.com.au, however you will be liable to pay your own country’s applicable import/duty taxes on receipt of your package. It is your sole responsibility to research these duty/taxes and you are liable to pay them on receipt of your packages.